Communication officers use a computer-aided dispatch system, receive emergency calls from the
public requesting police, fire, medical or other emergency
services. They determine
the nature and location of the emergency; determine
priorities, and dispatch
police, fire ambulance or other emergency units as necessary
and in accordance
with established procedures. Receive and process 911
emergency calls, maintain
contact with all units on assignment, maintain status and
location of police
and fire units. Monitor direct emergency alarms, answer
for assistance. Enter, update and retrieve information from a
The Vernon Parish E-911 Communication Officers are all certified in Association of Public Safety Communications Officials (APCO), Crisis Intervention Training (CIT), and Telecommunicator Emergency Response Task Force (TERT), Cardiopulmonary Resuscitation (CPR), and Automated External Defibrillator (AED).
There are three communication consoles which make up the telecommunication officers work stations. Two of these consoles can be found within the office of E-911. The second of these consoles can be found in the dispatch room of the Leesville Police Department.